Deleting your data
You can remove Sailvane's access to your advertising accounts and have Sailvane delete the data it read from them at any time. You don't need a reason. Full details are in our Privacy Policy.
Facebook and Instagram (Meta)
Choose any one of these:
- Disconnect in Sailvane. Go to Connections and choose Disconnect next to Meta. Sailvane removes its permissions at Meta, deletes the stored access token and deletes all the data it read from Meta for that login.
- Remove Sailvane in Facebook. Go to Facebook Settings → Business integrations (or Apps and websites), find Sailvane and choose Remove. Meta tells Sailvane, and Sailvane deletes the stored token and the data it read from Meta.
- Email us at support@sailvane.com from the email address on your Sailvane account, asking for your Meta data to be deleted. We confirm by email once it is done, within 30 days.
Google Ads
- Disconnect in Sailvane. Go to Connections and choose Disconnect next to Google. Sailvane cancels its access with Google and deletes the stored tokens and the data it read from Google.
- Remove Sailvane in your Google account at myaccount.google.com/permissions. Sailvane can then no longer read anything, and you can email us to have the data it already read deleted.
- Email us at support@sailvane.com. We confirm by email once it is done, within 30 days.
Your whole Sailvane account
An account owner can close the account in Sailvane's settings, or email us to ask for it to be closed. The account is closed straight away and all its data is deleted 30 days later. Until then the owner can download the data or change their mind.
What deleting doesn't affect
Deleting your data from Sailvane doesn't delete anything in your Google or Meta accounts. Your campaigns, ads and results stay there, under your control.
Contact
Sailvane Limited
Company number 17529458, registered in England and Wales
Registered office: Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom
Email: support@sailvane.com